Patient praise for services and staff at Sisters of Mercy Urgent Care Centers
By Bill Harvey, Vice President & COO
 
The Sisters of Mercy Urgent Care staff conducts patient surveys at the Urgent Care Centers in Buncombe County on an ongoing basis to determine what we are doing well and where we need improvement. Included on the patient survey forms is a space for comments from our patients. Today I want to share a sampling of the comments from a few of our patients.
 
“I love your services. I am very happy with every visit I have had at any of your facilities.”
 
“Bless you ALL! No “regular” doctors would see me today. I am very thankful for the excellent and valuable service you provide.”
 
“Everyone was very kind, and I greatly appreciate all the sample medications, since I am unemployed and without insurance at the present time. Thank you.”
 
“AWSOME staff! Everything was great, and (this) made our nine-year-old son’s visit easier.”
 
“I am so impressed with your staff. I will, in the future, return here and not stay at home to avoid a visit to the ER.”
 
“We were pleasantly surprised to find such a fine facility so near our new home. It is good to have such good care so nearby. Weekends can sometimes be a problem; it is nice that you are here then.”
 
“Everyone was so wonderful! We feel blessed to have such great care from such wonderful people. You all are very special!!!”
 
“The waiting time was great. Very courteous service and friendly. I will come again when needed. Thank you very much for your service.”
 
“Thank you so much for your time and consideration on the matter of my bill reduction. You’ve really given me something quite special—an enormous load off my mind (& empty wallet), and I wanted you to know it is extremely appreciated. Thank you, thank you! Peace and love to you and your families!”
 
The comments above are typical of those that we receive throughout the year. I believe that one of the reasons for this phenomenon is that all employees at Sisters of Mercy Urgent Care treat our patients as if they were family and without regard to ethnic origin, creed or socioeconomic status. I am proud to work so closely with such an outstanding group of individuals, people who are dedicated to the mission and values of the Sisters of Mercy.