FAQ

Urgent Care or ER?

How do I know whether I should go to Sisters of Mercy Urgent Care or the emergency room?

  • Sisters of Mercy Urgent Care treats non-life-threatening injuries and illnesses. Click here for more information about when to visit Sisters of Mercy Urgent Care and when to visit the ER.

What illnesses or injuries do you treat?

  • Sisters of Mercy Urgent Care centers provide treatment for non-life-threatening injuries and illnesses, including colds, ear infections, the flu, broken bones, sprains, mild asthma, urinary tract infections, sports physicals and more. Click here for a list of injuries and illnesses Sisters of Mercy Urgent Care can treat.

Locations & Hours

Where are your Urgent Care centers located?

  • We have locations in South Asheville, West Asheville, Weaverville and Brevard. Please click here for addresses as well as maps to all of our locations.

What are your hours?

  • Click here for complete days and hours of operation for all of our locations.

Are you open on holidays?

  • Our South Asheville and West Asheville locations are open every day except for Easter, Thanksgiving and Christmas. Click here for complete days and hours of operation for all of our locations.

Services

Do I need an appointment?

  • You do not need an appointment to be treated for illnesses and injuries at Sisters of Mercy Urgent Care. You may register upon arrival, or you may register beforehand using our ZipPass® online patient registration to ensure you're in our system upon arrival, which can help shorten the length of your visit.
    Please note: You do need an appointment for industrial testing (physicals, drug tests, etc.) Please contact your nearest Sisters of Mercy Urgent Care location to make an appointment.

Does Sisters of Mercy Urgent Care treat children?

  • Yes, Sisters of Mercy Urgent Care will treat children under 18 years of age as long as they are accompanied by an adult. We must receive permission from the primary caregiver prior to administering treatment.

How long will it take for me to receive medical care?

  • On average, patients who visit Sisters of Mercy Urgent Care are in and out within an hour. Some visits may take longer during busier times. In comparison, patients who visit the emergency room wait an average of 4 hours.

Can Sisters of Mercy Urgent Care replace a family physician?

  • Sisters of Mercy Urgent Care centers do not act as a substitute for a family physician. We encourage everyone to have a physician who can be their primary caregiver. However, Frances Warde Family Health, a subsidiary of Sisters of Mercy Urgent Care located in Brevard, is a primary-care facility currently accepting new patients. Click here for contact info.

Do you provide any education services?

  • Education is the best way to prevent injury and illness. We offer a variety of classes through Mercy Occupational Services. Topics include CPR, first aid, simple wound care, burn care and more. Click here for more information.

Payment

What if I don't have insurance or my deductible is too high and I don't want to use it now?

  • All Sisters of Mercy Urgent Care locations offer our Flexible Pricing Program so you can select the best care option for your situation. To view our Flexible Pricing Options, please click here.

Do you accept insurance?

  • All Sisters of Mercy Urgent Care locations accept many major insurance plans. For a list of plans that we accept, please click here.

Do you offer financial aid?

  • Sisters of Mercy Urgent Care strives to provide high-quality, affordable healthcare to everyone in the communities we serve. As part of this mission, we've established the Compassionate Care Program to assist those who may not have enough money to pay for services. Click here for more information on guidelines and how to apply.

Is Sisters of Mercy Urgent Care less expensive than going to an emergency room?

  • Yes, visiting Sisters of Mercy Urgent Care is significantly less expensive than visiting an emergency room. Charges are typically 1/4 the cost of an ER visit.
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