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Patient Information
Frequently Asked Questions

Do I need to make an appointment to visit a Sisters of Mercy Urgent Care Center?
No. You may walk in to any of our Urgent Care Centers when you need prompt medical care.

What do I need to bring with me?
Please bring a photo ID and your insurance card with you when you visit our centers.

How long will my visit take?
Visit times vary depending on the number of patients at the center and the severity of their injuries or illness. On the average, however, total visit times are less than one hour.

Who will provide my medical care?
Our Urgent Care Centers are staffed by board-certified family physicians who are skilled in the treatment of non-life-threatening injuries and illnesses. Our physicians and our physician extenders are dedicated to providing you excellent medical care in a caring, respectful manner.

How much does an office visit cost?
There is a standard fee for an initial visit at our Urgent Care Centers. However, there may be additional charges for medications, medical supplies, lab work, X-rays, EKGs, surgical procedures and various other services. All co-payments and other payments are required at the time medical services are provided.
There is a additional charge of $35 for visits after 5 p.m. and on weekends.

Will you file my insurance claim?
If you have health insurance, we will assist you in filing your claim as a courtesy to you.

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This page was last modified on June 23, 2010.

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Proud to be the first urgent care facilities in North Carolina to be certified by the UCAOA. For more info, click here.